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SHIPPING:
We are happy to offer shipping to the Continental United States including Hawaii and Alaska. We do not ship internationally. All shipping costs will be prepaid by the buyer. The shipping quote will be offered at the checkout. We ship via Fed-Ex ground, 2nd day air and next day delivery (where available). We do not ship to P.O. Box addresses.
OUT-OFF STOCK ITEMS:
Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs.
RETURNS:
You can return unused items within 30 days of ship date for a refund. Returned items must be in the original unopened wrapping and in original condition. The customer is responsible for all return freight charges. We do not refund shipping costs unless it is our error. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the credit card used on the original order.
On the back of your packing slip, note the reason(s) for the return. Enclose your packing slip with the item and ship to:
City Supply Co, Inc.
815 Dowling St.
Houston, Tx. 77003
Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please call 800-CITY-SUP or 713-224-1643 for further assistance.
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